Reviews for Proton Pass
Proton Pass by Proton
Review by Blum
Rated 4 out of 5
by Blum, 4 months agoAfter a decade of using KeePass and Bitwarden, I switched to Proton Pass six months ago (used on Windows, macOS, Ubuntu and my smartphone). I'm not going back!
What I like:
- In my experience, autofill is much more consistent than other managers (with only a few rare exceptions).
- As a paid user, the "hide-my-email" alias feature is a game-changer, no need for "+ addressing", and the integration with Proton Monitor came handy a few times already.
- The vault is type-rich. I knew the usual (logins, notes, and bank cards, passwords). I though the "Other" category was just for "Misc" entries, but recently discovered it has a lot of dedicated templates (API creds, DB creds, server creds, license keys, SSH keys, Wi-Fi networks, bank account details, crypto wallets, driving licenses, medical info, memberships, passports, loyalty programs, and SSN). It is much more organized than using generic "secure notes" for everything. It feels like an actual wallet.
The only pain point:
- The passkey experience (I'm a big advocate and user of passkeys) but found the implementation to be inconsistent. While the team is helpful, I’ve found that troubleshooting these issues is quite a time-sink for a user. It often requires testing across different browsers, clearing existing keys, and starting with fresh profiles, on various browsers, just to isolate the cause. As much as I want to help improve the tool, the "investigation" process is too tedious so I stopped after a few tickets. I'm hopeful this stabilizes soon so it can be as seamless and great as the rest of the app.
Overall, the extension is great, I definitely recommend it!
What I like:
- In my experience, autofill is much more consistent than other managers (with only a few rare exceptions).
- As a paid user, the "hide-my-email" alias feature is a game-changer, no need for "+ addressing", and the integration with Proton Monitor came handy a few times already.
- The vault is type-rich. I knew the usual (logins, notes, and bank cards, passwords). I though the "Other" category was just for "Misc" entries, but recently discovered it has a lot of dedicated templates (API creds, DB creds, server creds, license keys, SSH keys, Wi-Fi networks, bank account details, crypto wallets, driving licenses, medical info, memberships, passports, loyalty programs, and SSN). It is much more organized than using generic "secure notes" for everything. It feels like an actual wallet.
The only pain point:
- The passkey experience (I'm a big advocate and user of passkeys) but found the implementation to be inconsistent. While the team is helpful, I’ve found that troubleshooting these issues is quite a time-sink for a user. It often requires testing across different browsers, clearing existing keys, and starting with fresh profiles, on various browsers, just to isolate the cause. As much as I want to help improve the tool, the "investigation" process is too tedious so I stopped after a few tickets. I'm hopeful this stabilizes soon so it can be as seamless and great as the rest of the app.
Overall, the extension is great, I definitely recommend it!
Developer response
posted 4 months agoThank you for your support. We appreciate the detailed feedback. Rest assured, we're constantly working on improving our service in every way possible in order to provide the best user experience. Your input is of great importance to us, therefore feel free to reach back whenever you stumble upon any issues. We're always eager to help.
3,358 reviews
- Rated 5 out of 5by kire, 15 hours ago
- Rated 5 out of 5by Just Helpful, 16 hours ago
- Rated 4 out of 5by Firefox user 20073229, a day ago
- Rated 5 out of 5by JimandLorene, a day ago
- Rated 5 out of 5by Firefox user 20071789, 2 days ago
- Rated 1 out of 5by DL, 2 days agoDespite having connected a password with a website, it's not offering to autocomplete the information into the form. Very frustrating.
Developer response
posted 2 days agoHi. Sorry to hear that. We're working on improving the autofill for all web services reported by our community. Please feel free to flag any problematic web services or apps to us by editing your review or by contacting us at https://proton.me/support/contact, and we'll note your feedback for future improvements. - Rated 5 out of 5by variety561, 2 days ago
- Rated 5 out of 5by Dom, 2 days ago
- Rated 5 out of 5by Delta, 3 days ago
- Rated 5 out of 5by Leo, 3 days agoIt's perfection. What else can I say? it's reliable, simple to use and it offers a good amount of options in the ree version. The pro version does feels like a pro version since it offers extra features that are way useful for everyday tasks and reminders. Plus the Alias mails works like a charm
- Rated 5 out of 5by Firefox user 20068929, 3 days agoProton Pass is so much better than LastPass, it's laughable. We're really enjoying the improved functionality, the far better aesthetics, and peace of mind. An elegant solution for a crappy problem.
- Rated 5 out of 5by Matheus Massula, 3 days agoGreat app, give me access from everywhere and is simple to use.
- Rated 5 out of 5by Oliver, 3 days ago
- Rated 5 out of 5by Firefox user 20066589, 4 days agoGreat and Easy To Use , Has A lot of nice features and Very Worth a "a bang for your buck"
- Rated 5 out of 5by Piroxenio, 5 days ago
- Rated 3 out of 5by Firefox user 18612415, 5 days agoI really think in 2026 there should be a keyboard shortcut to autofill a username and password (like bitwarden's command+shift+L). it's the most frustrating part. I also miss the folder structure from Bitwarden (but this might just be something I'm used to)
Developer response
posted 5 days agoThank you for the review. We've taken note of your feedback regarding folders for future consideration. Keyboard shortcuts, on the other hand, are already available. Navigate to the extension's burger menu ☰ → Settings → General → scroll down to "Keyboard shortcuts". - Rated 5 out of 5by 4ti11a.tr, 6 days ago
- Rated 5 out of 5by Firefox user 20062886, 6 days agoI thought password managers were out of my reach due to price, but when I researched, I found that even Proton's free option was rated quite high. I have been completely satisfied with it. I love that it keeps my passwords safe, generates strong new passwords, and that it's easy but secure to log into. I also appreciate the alias option, though I'm not sure if that is a feature if you don't also have Protonmail (which I do). I have no complaints and have been recommending it to family and friends.
- Rated 5 out of 5by Aaron, 6 days ago
- Rated 5 out of 5by Firefox user 17180451, 7 days ago
- Rated 5 out of 5by Firefox user 13449425, 7 days ago
- Rated 5 out of 5by Frostelfire, 8 days ago
- Rated 5 out of 5by nonobourdio, 8 days ago
- Rated 5 out of 5by Maxz69, 8 days ago