Reviews for NordVPN - a VPN proxy extension for Firefox
NordVPN - a VPN proxy extension for Firefox by NordVPN
Review by saforce
Rated 1 out of 5
by saforce, 6 years agoThis extension uses very slow animations to open the focus-exclusive overlay of its interface. If you don't interact with it directly, it dismisses itself.
Both of those issues are egregious UX failures that need to be addressed. The animation is unnecessary and makes your extension look poorly made; which it is. The fact that the overlay doesn't remain open is even more absurd. I keep my account info in a vault, so I am forced to manually type my email after pasting my password because if I were to leave the form it would just evaporate, clearing the form as well--and to make it worse, it would show the slothful opening animation again.
Partially UX, partially just terrible programming, is that the extension requires you to sign in repeatedly even within the same browsing session, which means it doesn't have good error recovery, connectivity state detection, sleep detection, etc. It would be reasonable to expect that once you sign in with your account, you never have to log in again unless a significant passage of time between uses is detected, like 3 months or more, or your subscription lapses.
None of these issues are difficult to solve. The first two could be solved in two lines of code, I'd bet. The sign in issue seems to happen to far too many people to be an isolated issue.
Perhaps you should consider that not everyone uses their browsers the same way you do. I leave Firefox open for maybe a month at a time, literally until Windows forces me to reboot for updates.
I put my machine to sleep at night and don't manually disconnect from a server in the add-on. That doesn't mean I should be signed out. That just means the add-on should reconnect the next time it "ticks" when the machine wakes up, or when there's network activity in Firefox.
Both of those issues are egregious UX failures that need to be addressed. The animation is unnecessary and makes your extension look poorly made; which it is. The fact that the overlay doesn't remain open is even more absurd. I keep my account info in a vault, so I am forced to manually type my email after pasting my password because if I were to leave the form it would just evaporate, clearing the form as well--and to make it worse, it would show the slothful opening animation again.
Partially UX, partially just terrible programming, is that the extension requires you to sign in repeatedly even within the same browsing session, which means it doesn't have good error recovery, connectivity state detection, sleep detection, etc. It would be reasonable to expect that once you sign in with your account, you never have to log in again unless a significant passage of time between uses is detected, like 3 months or more, or your subscription lapses.
None of these issues are difficult to solve. The first two could be solved in two lines of code, I'd bet. The sign in issue seems to happen to far too many people to be an isolated issue.
Perhaps you should consider that not everyone uses their browsers the same way you do. I leave Firefox open for maybe a month at a time, literally until Windows forces me to reboot for updates.
I put my machine to sleep at night and don't manually disconnect from a server in the add-on. That doesn't mean I should be signed out. That just means the add-on should reconnect the next time it "ticks" when the machine wakes up, or when there's network activity in Firefox.
2,757 reviews
- Rated 1 out of 5by Firefox user 20063895, 6 days ago
- Rated 5 out of 5by Firefox user 13232067, 11 days agoWorks great for me in virtual machines i don't want tied to my ip address
Developer response
posted 2 days agoHello. Thank you for the suggestion. We are building our servers based on our customers demand and load increase in a particular region. We'll share your feedback with the appropriate team. G.M.- Rated 5 out of 5by RyL, 12 days ago
- Rated 5 out of 5by Asib, 13 days ago
- Rated 5 out of 5by Firefox user 15550585, 16 days ago
- Rated 1 out of 5by Maxime TEISSIER, 19 days agoLes nouvelles permissions sont inacceptables. Corrigez le tir ou vous perdrez un client de plus.
Developer response
posted 18 days agoBonjour ! Merci de votre intérêt. Une récente mise à jour de Firefox a modifié l’affichage des autorisations, mais nous n’avons introduit aucune nouvelle collecte de données. Le terme « généralement » fait référence à des informations existantes telles que votre identifiant d’abonnement et votre devise. Nous restons attachés à la protection de votre vie privée et n’utilisons que les données nécessaires au bon fonctionnement de nos services. Cordialement, G.M. - Rated 1 out of 5by Evan, 22 days ago
- Rated 5 out of 5by Maciej, a month ago
- Rated 5 out of 5by CB, a month ago
- Rated 5 out of 5by Firefox user 20021086, a month ago
- Rated 5 out of 5by Jagxtreme, a month ago"Excellent VPN, it’s very useful for better security and breaking region locks. It's worked great for me, I recommend it." lo uso desde Mexico
- Rated 5 out of 5by Firefox user 13969455, a month ago
Developer response
posted a month agoЗдравствуйте, нам очень жаль это слышать. Качество соединения может варьироваться из-за местных ограничений. Пожалуйста, напишите в нашу службу поддержки по адресу support@nordvpn.com, и они помогут вам подобрать наилучшие доступные варианты подключения. G.M.- Rated 5 out of 5by Firefox user 17616776, a month ago
- Rated 5 out of 5by nv, 2 months ago
- Rated 5 out of 5by Firefox user 18390722, 2 months ago
- Rated 4 out of 5by Antonello, 2 months ago
- Rated 5 out of 5by Firefox user 19993087, 2 months ago
- Rated 5 out of 5by ronnie722, 2 months ago
- Rated 5 out of 5by deanna, 2 months ago
- Rated 5 out of 5by Firefox user 17180508, 2 months ago
- Rated 4 out of 5by Firefox user 19986339, 2 months ago
- Rated 5 out of 5by pcharley, 2 months ago