I bought the PRO version of this years ago, and then I voluntarily paid for it again later, just because it worked so well and the customer service was always quick (within 24 hours). Now, however, despite paying twice for this I no longer have access to it. He wants me to pay yet again for it, which means he totally lied before because it was advertised as "pay once for lifetime access". I get that things change, and new costs may now be occurring, but you can't just unilaterally change the contract terms. Especially since the reason I paid a second time was because I felt sorry for the hard work he put in, leading to him asking for more money every time he did an update. What a shame.